SHIPPING & FAQ
Due to social distancing circumstances surrounding COVID-19, please allow an additional 1-2 days for order processing and up to 14 business days for shipping, subject to change.
Please allow at least 1-3 business days for your order to process.
All orders made on weekends will be shipped out the following Monday.
Shipping in Australia is a flat rate cost of $8.
Shipping in Australia may take between 2-14 business days.
All Australian orders come with tracking which will be emailed to you after we have fulfilled your order & shipped your parcel.
Please allow 1 business day for tracking to become available.
International shipping (no tracking) is a flat rate cost of $10.
Shipping with this service may take between 7-20 business days.
International Express shipping (with tracking) is a flat rate cost of $15.
Shipping with this service may take between 5-14 business days.
Please allow an additional 1-2 business days for processing if your order is placed on an Australian public holiday.
Customs clearance & international shipping delays are not inclusive of the above shipping dates and therefore may take longer according to your country's security policies.
My item arrived damaged. What do I do?
I've changed my mind, can I get a refund?
Due to health & safety regulations, we do not allow exchanges or refunds for change of mind.
Our lashes are all handmade, so please allow for minor discrepancies. This discrepancy is not categorised as a faulty/damaged lash. All lashes are thoroughly checked-over prior to shipment to ensure quality control and consistency is upheld.