SHIPPING & FAQ

Due to social distancing circumstances surrounding COVID-19, please allow an additional 1-2 days for order processing and up to 14 business days for shipping, subject to change.

Please allow at least 1-3 business days for your order to process.
All orders made on weekends will be shipped out the following Monday.

Australia:

Shipping in Australia is a flat rate cost of $8.
Orders over $70 will qualify for free standard shipping.
Shipping in Australia may take between 2-14 business days.

All Australian orders come with tracking which will be emailed to you after we have fulfilled your order & shipped your parcel.
Please allow 1 business day for tracking to become available.

International Shipping:

Standard International shipping (no tracking) is a flat rate cost of $10.
Shipping with this service may take between 7-20 business days.

Priority International shipping (with tracking) is a flat rate cost of $15.
Shipping with this service may take between 5-14 business days.

Orders over $100 will qualify for free standard shipping.

Please allow an additional 1-2 business days for processing if your order is placed on an Australian public holiday.
Customs clearance & international shipping delays are not inclusive of the above shipping dates and therefore may take longer according to your country's security policies.

My item arrived damaged. What do I do?

I've changed my mind, can I get a refund?

Due to Australian Occupational Health & Safety regulations, we do not allow exchanges or refunds for change of mind. Our 30 day money back guarantee is only applicable for faulty or damaged items.

Please note:

Our lashes are all handmade, so please allow for minor discrepancies. This discrepancy is not categorised as a faulty/damaged lash. All lashes are thoroughly checked-over prior to shipment to ensure quality control and consistency is upheld.